Sometimes you see good examples of customer service and other times bad, but one thing that seems more common these days is an unwillingness to do something that involves another department. You'd think if you knew a customer was really fed up or had been treated badly that you'd do what you could ... Read More about Customer Services
A Lawless Society?
A few weeks back I spotted a burglary in progress on a residential street. I saw a man standing outside a broken window at the side of a property. To begin with I thought he was a work man, but my brain wasn't convinced of that so I went back for another look. I was right too as when I went back ... Read More about A Lawless Society?
Keeping An Open Mind
It is really difficult to keep an open mind on things and it's all too easy to find yourself in an echo chamber because you have surrounded yourself with like minded people. I'm always mentally trying to pull myself away from a closed position towards an open one. It's something I do every day, ... Read More about Keeping An Open Mind
Not All Victims Are Equal
I follow my local newspaper on Facebook and I've a member of various local groups. Recently there have been any number of cases of car hijacking, car thefts and burglaries related to car theft (you know breaking into a house to steal the keys to a car). Pretty much every day I see another car ... Read More about Not All Victims Are Equal
At The Swimming Pool
I've been doing a lot of swimming lately and usually swim in lanes. When I go there are usually 3 lanes available, but sometimes just two. The problem is that you have to judge for yourself which lane to go in. The slow lane is usually very slow, but sometimes there are some steady swimmers in ... Read More about At The Swimming Pool
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