I enter a lot of online competitions and I come across the hijacking of competition posts on Facebook a lot. Basically most people on the Facebook thread are entering the competition, but a few are there to air their grievances against the firm.
I don’t know if these people don’t know how to contact a firm on Facebook without using an existing thread or if they are deliberately using it as a way of showing the firm up. Either way I hate it. I am not interested if your order is delayed or if it’s faulty. I don’t want that intruding into what I am doing i.e. entering competitions. Surely it takes a particular type of arrogance if you think it’s ok to impose your tales about your problems on other people?
This morning I came across a Currys competition and had to scroll down quite a way to come across a comment that wasn’t a complaint. I’d been thinking about writing this post for a while, but this really made me angry. I couldn’t give a monkeys if Currys have messed you a complete stranger around and I don’t think you should expect me to read the comments you have put up. Either learn to use Facebook correctly (if it is ignorance that is causing the problem) or stop selfishly putting your problems into my feed. It really is that simple. Don’t hijack Facebook competition posts. Send a personal message or post on their wall if you like, but I don’t want to see it on competition posts frankly. It reflects badly on you in my eyes and I don’t see it as a negative against the company because I am annoyed with your behaviour and not theirs. In fact, I feel sorry for them because you are messing up their Facebook page.